Covid 19

Dear Customer
You will all be aware that Covid 19 is a 1918 Spanish Flu like epidemic. It can be fatal to all age groups if caught. It is transmitted by coughing or sneezing and is particularly dangerous to those over 60 and those people with underlying health conditions.
We are constantly listening carefully to the latest Government advice regarding this viral outbreak. This states that it is particularly important, that anyone showing symptoms of fever or a constant dry cough, no matter how mild, should self-isolate (including family – if any) for 7 days and refrain from social or official contact. This includes not attending any courses booked with us or any other external activity involving proximity to other people. Additionally, and in any case, close social contact, which many of our course require, is advised against.
Our duty at Western Maritime Training Ltd is to ensure that you (or your employees) and our staff attend training events that are as safe as possible within the latest official guideline’s enforcements to date.
Accordingly, and in order that we all remain as safe as possible, we are mothballing our services until Government advice changes. Covid 19 is such a generic threat to the population that running face to face training is not an acceptable risk. Colleges and Universities are taking similar action.
With immediate effect our payment portals are now closed, and no further bookings will be taken. Customers already booked to courses will be offered alternative dates as soon as the situation becomes clearer. We will still be able to offer career and qualifications advice over the telephone. Please be aware that this may be limited access to this facility at times. You will be able to leave telephone messages if we are unable to talk to you immediately.
We regret having to take this action, we have operated under the same ownership and management for 24 years continuously, providing first class and value-for-money training and education. However, the safety of you and us and all our loved ones is paramount.
We look forward to being of service to you again soon.

Refund & Course Cancellation Policy

Course cancellation of 10 working days or more (Mon-Fri inclusive) will incur a full refund where we have received cleared funds or, at our earliest opportunity when funds have not cleared. Candidates may transfer bookings before 10 working days at no cost.

Cancellation less than 7 working days will incur a 50% administration fee.

Non attendance without the production of a signed Doctors note of authority will result in full forfeiture of any fees paid. Candidates may transfer bookings to an identical course with no penalty on a one time only basis.

Our course start times are promulgated and WMT withholds the right to refuse entry to course anybody who arrives unduly late or we know or suspect is under the influence of drugs or alcohol or any other substance deemed detrimental to the safety of the individual or others, or where such a case arises during a course. In such a case full forfeiture of any fees paid will apply.

Although we will endeavour to assist you, it is the candidates’ responsibility to ensure that all pre requisite certification, documentation and/or identification is held by the candidate and can be provided before we undertake training or issue certification. Candidates unable to provide this information will not be able to start/complete any training and no refund will be made.

Where WMT is required to cancel a course for whatever reason, we will notify you on your contact number or email as given to us. We will leave a message where appropriate. We will not give further telephone notifications. Any costs incurred by the candidate for travelling etc to cancelled courses will not be reimbursed by WMT.

Where WMT cancels a course, we will offer the candidate a new training date and/or venue. Where this is not acceptable or possible, a full refund will be made to the person, company or body that made the original payment.

Refunds that have been made by card will only be assigned back to the card of issuance. Payments by cash or cheque will be refunded by cheque to the payee.

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